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At Xiu
Xian Tea, we are committed to providing the best customer service possible.
From taking your order efficiently and securely to making sure you are
completely satisfied with your product. We want our customers 100%
satisfied with their purchase, this is our greatest asset.
Ordering
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We currently offer 2 methods of ordering.
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Online: Placing your order through our online shopping
cart is safe and secure, we garuantee it.
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Phone: We are more than happy to take any type of order
by phone. Simply contact us any time during our business hours;
Mon-Sat 10a-7p PST. Toll Free: 1-800-304-1845
Payment Options
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We currently only accept Visa & Mastercard. We can accept Check or
Money Order, but they will need to clear through our bank account prior to
shipping your order.
Sales Tax
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Tea falls under a food catagory so there is no sales tax on any of our Tea
products. All our other products, tea-accessories etc... will be
subject to your current zipcode sales tax for Washington state customers only.
Shipping
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We ship all orders within 1-2 business days. Our standard method of
shipping is USPS 2nd day priority mail. If you prefer FedEX or UPS,
please specify your sprecial shipping requirements when you place
your order. Costs will fluctuate depending on the method of shipping
and time frame.
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Special orders such as large tea-plates or very heavy products will
be calculated manually and then emailed to you once the weight and
packaging has been determined.
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International Shipping outside of the US will also require us to
determine the costs after your order has been placed.
Return Policy
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Xiu Xian Tea is committed to taking reasonable steps to ensure that you get the
highest possible quality of service and product. If you are not
pleased for any reason and wish to return your product please contact us
immediatly and provide us your contact and order information.
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We will only accept returns on any product that has not been damaged.
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Your original receipt or copy of is required for all returns.
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We cannot accept returns of tea that has been opened.
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Be sure to package the product carefully and securely and return to:
Xiu Xian Tea
308 Washington Ave So
Kent, WA 98032
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Your money will be refunded via Check from Xiu Xian Tea once we have received
your product, un-damaged.
Questions or Concerns
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You may email us with any further questions or concerns regarding our Order
Policies to support@xiuxiantea.com.
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